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Terms & Conditions

Swagger Unique Gifts is an independent gift shop. Within Swaggers bricks and Mortar store we have a small team called the Swaggerettes.

The swaggerettes pride themselves on excellent customer service and we pack every order with extreme care to detail. Unfortunately due to stock levels now and again we may not have an item you’ve added to your cart. The first thing we will do is contact you with a plan of getting the item for you with a slight delay or an alternative. If this fells your order wouldn’t be process so no payment would be taken. You will receive a cancellation email.

All we ask to make this an easier task is please leave a contact number when setting up your swagger account.

Usual dispatch time is 2-3 working days with all items dispatch first class with Royal Mail. (2nd Class If Postage is free with a £40 Spend)

 

  

Returns Policy for Online Orders

In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 5 working days of receiving the parcel by email at alice@swaggerunique.co.uk

Please note – All items need to be returned within 10 days, complete and in a reasonable condition.

Where possible, we would ask that you return the item(s) with the original packaging. 

With the exception of faulty items or goods damaged in transit, Swagger Gifts are not responsible for return postage or the costs associated with this.

Once you have contacted us, please ensure that you include details of your order number. we would recommend that you obtain a Certificate of Posting, the parcel fails to reach us for any reason.

Swagger Gifts - 47 High Street, Chipping Sodbury, Bristol, Bs376Ba

Cancellation Procedure

You may cancel an order at any time before it has been processed for shipping. 

To cancel your order after it has been despatched to you, please follow the Returns procedure, stated above.

Unfortunately Sale items are non- refundable.

Refund/Exchange on Jewellery - Unfortunately we will not exchange or refund Earrings due to hygiene reasons.

Alice is always more than happy to help with any queries so please call us / message on 07554697674 or email alice@swaggerunique.co.uk