Refund policy

In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 5 working days of receiving the parcel by email at alice@swaggerunique.co.uk

Please note – All items need to be returned within 14 days, complete and in a reasonable condition.

Where possible, we would ask that you return the item(s) with the original packaging. 

With the exception of faulty items or goods damaged in transit, Swagger Gifts are not responsible for return postage or the costs associated with this.

Once you have contacted us, please ensure that you include details of your order number. we would recommend that you obtain a Certificate of Posting, the parcel fails to reach us for any reason.

Swagger Gifts - 47 High Street, Chipping Sodbury, Bristol, Bs376Ba

You may cancel an order at any time before it has been processed for shipping. 

To cancel your order after it has been despatched to you, please follow the Returns procedure, stated above.

Unfortunately Sale items are non- refundable.

Refund/Exchange on Jewellery - Unfortunately we will not exchange or refund Earrings due to hygiene reasons.

Alice is always more than happy to help with any queries so please call us / message on 07554697674 or email alice@swaggerunique.co.uk